Warranty & Returns
Warranty Returns Policy
Our mission is to make you happy. That is why we offer LIMITED LIFETIME WARRANTY FOR ALL OUR COOKWARE plus a very easy return process.
WHAT THE WARRANTY DOESN`T COVER
This warranty doesn`t cover: damage from misuse or abuse, damage arising from thermal shocks, shipping, drops, improper use, theft, failure to follow the use and care instructions, or an unauthorized modification or repair, normal product wear and tear stains, discoloration or scratches on the inside or outside Any accident caused by fire, flood, etc. Commercial, professional or workplace use. Dust or insects inside the product, Nonstick damage from metal or sharp utensils Damage caused by use of scouring pads, steel wool, abrasive cleaners, bleach, etc. Minor imperfections and color variations, which are normal.
Warranty doesn`t cover re tinning or any change in color of external or interior surface of each cookware. Change in color is totally normal with natural materials which they can restored to previous look or, in case of inside tinning the surface can be re-tinned.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return with the reason why.
The customer is responsible for all return shipping charges, with the exception of returns due to damage or product defects.
Refunds will be issued upon inspection of the returned product and are automatically adjusted for any restocking fees or shipping charges.
Any items returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due, less any applicable fees or handling charges. If a returned product is determined to be in damaged or unsaleable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Please allow 2-3 business days for the refund to appear on your account.
In the case you are eligible for a refund, you should expect to receive it within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
PLEASE NOTE: All our products are carefully handmade with hours of work to offer the best quality possible. Due to the nature of our works, each product is unique and slight difference in color or shapre are considered variation which add quality and a result of a good artisan work.