RETURNS & EXCHANGES
CopperKitchenStore.com is extending the return policy for all online orders to 30 days from the date of delivery of your order.
Please note: goods that are personalized, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return with the reason why.
Refunds will be issued upon inspection of the returned product and are automatically adjusted for any restocking fees or shipping charges.
Any items returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition (used) are subject to additional fees that will be deducted from your final refund.Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due, less any applicable fees or handling charges. If a returned product is determined to be in damaged or unsaleable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Please allow 2-3 business days for the refund to appear on your account.
The customer is responsible for all return shipping charges, with the exception of returns due to damage or product defects.
WHEN REFUND WILL BE RECEIVED
In the case you are eligible for a refund, you should expect to receive it within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
PLEASE NOTE: All our products are carefully handmade with hours of work to offer the best quality possible. Due to the nature of our works, each product is unique and slight difference in color or shapre are considered variation which add quality and a result of a good artisan work.