Frequently Asked Questions
- I want to order a product, it is in stock?
All our products are handmade and since most of them are custom or signed for each clients, at the moment all items are made by order and it takes about 1-2 weeks to make them.
-How do you pack the products?
We take a lot of care in packing each product so it arrives safetly with the right presentation. Do you need a gift wrap or a special signature box? let us know email@example.com
-How do you ship my order?
We usually DHL express to ship everywhere in the World
-How does your return policy work?
-What is your warranty?
-How can I clean my copper cookware?
-Why do chefs use copper pots?
- Are copper pans safe to cook with?
-Is cooking with copper pans healthy?
-My copper cookware became dirty and need a re-tinning service after years of intense usage. How can I do?
If the cookware is just dirty, please follow our best practice to clean it.
If you need to re-tin your pan, we offer a full service SPA for your copper cookware.
Please email us firstname.lastname@example.org with picture and product size and we will make your cookware shining and brand new!